Privacy Policy

1. Who we are

Evans Pool Care Pty Ltd
ACN: 649 142 594
Address: 106-110 Velvet St, Pine Mountain, QLD, 4306
Contact: info@evanspoolcare.com.au
Phone: (07) 3201 4243

2. Scope & your rights

· We collect personal information (name, contact, billing/shipping, payment, IP, device, cookies) during account creation, orders, enquiries, and marketing opt-ins.

· As an APP-covered entity (annual turnover > AUD 3 million or collects personal info) per the Privacy Act 1988, we comply fully with the Australian Privacy Principles.

· You have the right to access, correct, update, delete your info, restrict/withdraw consent, or complain—via the OAIC (Office of the Australian Information Commissioner).

3. Purpose of collection To process orders, manage your account, provide services, handle complaints, improve site functionality, and send marketing (if opted-in).

4. Disclosure & overseas transfers

· Third-party service providers (payment gateways, shipping, IT, analytics, marketing) may access your data—only as needed and with appropriate safeguards.

· We may transfer data overseas (e.g., to hosts or marketing vendors); we’ll ensure compliant safeguards are in place.

5. Security & retention

· We use SSL, PCI DSS-compliant payment, data encryption, and access controls.

· Data is kept only as long as necessary for legal, tax, or business purposes and securely deleted when no longer required.

6. Cookies & tracking

· We use cookies and analytics to improve user experience. You can manage or opt-out via your browser settings.

7. Complaint resolution

· Internal complaints are handled promptly; unresolved issues can be escalated to the OAIC.

8. Policy updates

· We may update this policy; changes will be effective upon posting. Please check the “Effective Date” below.

Effective Date: 04/07/2025